Bosch Phone Numbers and Emails

Toll-Free Number:

  • (800) 944-2904
Send Message

Customer Service:

  • (917) 421-7209
  • +497 114 004 0990

Bosch Emails:

Customer Service
German
contact@bosch.com
English
dpo@bosch.com
Privacy Inquiries
Is this your business?

How to Contact?

Most Popular Number:

(800) 944-2904
Total calls: 376 Issues resolved: 11 Last call: Mar 27, 2024

What Is the Bosch Customer Service Phone Number?

Bosch provides a range of Bosch customer service numbers to assist its customers with any queries they might have. To contact Bosch customer care at any time of the day, dial their toll-free number- 1-800-944-2904. Another phone number to contact Bosch tech support is to dial 1-917-421-7209. You can use another Bosch phone number to contact the support team if you are from Germany. The phone number to connect to the Bosch customer care team is +497-114-004-0990. The segregation of different Bosch contacts ensures that customers can reach the support whenever needed.

What Are Bosch Customer Care Business Hours?

The Bosch customer service number is available 24 hours, seven days a week. This Bosch technical support allows customers to get help whenever they face problems or need to request more information about the services or products offered. One aspect to consider is the telephone charges that vary depending on your service provider and country. You can also fill out the form available on the Contact page of the company’s website. Once you submit your paper, it gets reviewed by the Bosch customer support team, and you will hear back from them within two to three business days. The company also offers the service of texting during Bosch customer service hours. You have to text BOSE, and one of the representatives will contact you to help resolve your problems.

How Can I Email Bosch Customer Care?

You can contact Bosch customer service by emailing the support team. Send any queries or requests for more information about the benefits to contact@bosch.com. This Bosch customer service email address is particularly for customers who prefer the English language to communicate. However, if you are comfortable writing an email in German, elaborate your concern to kontakt@bosch.de. Once the Bosch customer care team receives the email, they thoroughly review it and reply. If you have any privacy inquiries, you can use dpo@bosch.com. While it’s a convenient way to reach the customer service team, it will take two to three working days for them to get back to you with a response.

PissedConsumer Club

Contact Information

Bosch Website:

Bosch Help Center:

Corporate Office Address:

Robert Bosch GmbH
Postfach 10 60 50
Stuttgart, Stuttgart D-70049
Germany

Fax:

+4971140040999

Bosch Customer Service Reviews

1.4 / 5
Bad
Heather M Vui
Replacement dishwasher due to defects

They promised to switch out a dishwasher and they still haven't a year later. Customer service has been rude, nasty and unhelpful.

Read full review
Rosella Gwc
Crap Bosch Over the Range Microwave
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

DON'T BUY BOSCH APPLIANCES! I have a HMV3053C Over the Range Bosch Microwave that has an August, 2017 manufactured date.

The Microwave was purchased in 2019 and first used in October 2019. I went to heat up my coffee, opened the door and heard an electrical surge just from just opening the door. I turned all of the breakers on and off but the microwave never came back on! I looked up this issue online and it is an issue that I saw mentioned in some forums and read that it would cost as much to repair it as buying a new microwave.

I called the Bosch customer service and they gave me the cost of a service call and the labour for the repair not including the cost of the parts which confirmed what was said in the forum about repair cost. I asked customer service if they could stand by their product since the microwave is so expensive and not that old and I got an absolute NO that they would not stand by their product. I was under the impression the Bosch brand of appliances was a reputable brand that would last for many years since the prices of this brand are highly priced. This is not the case.

I've hand $100 microwaves that have lasted many years past a Bosch brand microwave! Never again will I buy any appliance from this brand! Don't waste your hard earned money to buy the so called great brand Bosch.

This is absolutely not the case and the customer service is also crap like the appliances. DON'T BUY BOSCH APPLIANCES!

Read full review
Michael S Iut
Warning: Do not buy dishwasher - poor quality and customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

After much research and consideration, we decided to invest in what we believed to be a top-quality appliance, Bosch's $2,000 benchmark dishwasher, touted as the best dishwasher one could possibly buy. Our excitement quickly turned to frustration when, within just 30 days of purchase, the dishwasher ceased to clean dishes on the bottom rack effectively.

Promptly reaching out to Bosch for assistance, we were hopeful for a swift and satisfactory resolution. A technician was sent to our home, who then proceeded to suggest that the issue stemmed from our misuse of the appliance, advising us to "properly" load the dishwasher and to use the "correct" soap. It was disappointing and somewhat insulting, as we had already been diligent in following the manufacturer's recommendations, even going so far as to watch instructional videos prior to use.When the initial advice failed to rectify the issue, the technician returned, ran several tests, but was unable to diagnose the problem. Parts were ordered, and we were assured that the repairs would be completed in a couple of weeks.

However, nearly two months have passed, and we've been informed that the parts are on backorder with an undetermined arrival date.Throughout this ordeal, we sought a replacement appliance, only to be met with difficult technical support and no viable solution to our predicament. The level of customer service has been deeply unsatisfactory, especially considering the significant investment made in what we assumed would be a high-quality, reliable product. I am sharing this experience to caution potential buyers. It was our belief that purchasing a more expensive, supposedly superior product from Bosch would ensure a long-lasting, problem-free experience.

Unfortunately, this has not been the case. The product quality and customer service have both been incredibly disappointing, and I would advise against making the same mistake we did.

Read full review
Stephen K Aap
Purchased a new top end laser. Defective second try and NO CUSTOMER SERVICE HELP. By phone or on-line.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.5

Bought new GLL3-330CG laser / LR8 receiver combo. Worked great on arrival.

Second time receiver will not see the laser. Something defective in the laser causing it to display "low battery". Replaced with new Duracell alkaline batteries 4 times to no avail. Cannot speak to anyone by phone or on-line for warranty, repair or just good customer service.

I am very familiar with lasers and their operation. I have used a "David White" laser for many years with NO ISSUES AT ALL. I wanted to try a newer Bosch self leveling laser and it breaks the second time I use it. That can happen to any company.

But the customer servicew is something that is within the control of Bosch. I am retired from Continental Tire Corporate HQ's - N/S America, also a German owned co.

This lack of customer service would never be allowed there. If I am not contacted and my purchase made good, this will be the last Bosch equipment that I purchase.
Respectfully submitted

Read full review

How Good is Bosch's Customer Service?

Jadelyn Caw
Jadelyn Caw
Feels Neutral | Feb 10, 2024

Moved in house 2yrs ago and didn’t know how long the existing warranty to diagnosed and fixed problem with water heater. Thanks for the customer service.

Read full quote
Donaciano Dkc
Donaciano Dkc
Feels Satisfied | Mar 30, 2023

I love Bosh equipment I mainly work on ac/ heat equipment I'm also a owner of multiple Bosh equipment and my go to for replacement

Read full quote
Javia Clk
Javia Clk
Feels Disappointed | Mar 22, 2023

Way too long to get a supervisor on the phone. Had to plead for an earlier appt. Now having to wait 2+ weeks for follow up appt to replace necessary parts. This is absurd, the refrigerator is not cooling properly!!!!!

Read full quote
Clista Dhi
Clista Dhi
Feels Disappointed | Jan 20, 2023

I am unable to get parts and so far they have been 0 help. This has been going on for 3 weeks.

Read full quote
Ariana Per
Ariana Per
Feels Satisfied | Dec 25, 2022

Didn't have any they wanted 5 $

Read full quote
May Zoa
May Zoa
Feels Neutral | Dec 18, 2022

I couldn’t stay on hold longer than the 20 minutes I did so I never spoke with someone.
I’m having trouble changing options.

Read full quote

Summary of Bosch Customer Service Calls

482 TOTAL
CALLS
04:18 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bosch?

Product/ Service Question:

  • “Tankless water heater not working ..e4”
  • “Refrigerator not working properly”
  • “Tankless water heater not working properly”

Request for Information Question:

  • “Check on model number”
  • “Appointment scheduled for today”
  • “Question on model size frig”

Payments and Charges Question:

  • “Rebate form”
  • “Rebates”
  • “Rebate”

Staff Question:

  • “I talked to customer service 2 times , I also emailed you specific help area for a part . Lori Ranallette”
  • “Appliance Service Plan”
  • “Range service”

Return/ Replace Question:

  • “Replacement dishwasher due to defects”
  • “2 year old Bosch dishwasher mother board needs replaced”
  • “Change a order”

Shipping and Delivery Question:

  • “I haven't received my credit card”
  • “I own a combi hot water heating unit that has a gasket leak and I or my havc guys can’t get the gasket. The unit was installed late 2014”
  • “Tracking”

Employment Question:

  • “Employment”
  • “To find a job application”
  • “Job box 360 radio”

Website/ Application Question:

  • “Your stupid website”
  • “Application”

Activation/ Cancellation Question:

  • “Cancel service call”
  • “Cancel”

Other Question:

  • “Microwave light out after 1.5 years”
  • “Age of refrigerator”
  • “Dishwasher”

About

Related Companies

Bosch India, Bosch Canada, Bosch Australia, Bosch Auto Parts, Dremel

Summary

Manufacturer of home and kitchen appliances including dishwashers, ovens, and cooktops. Bosch GmbH is a diversified technology corporation that was founded in 1886 by Robert Bosch. The company is headquartered in Gerlingen, Germany. Bosch specializes in manufacturing, providing and servicing of automotive parts, power tools and small appliances. The tagline of the company is: "Invented for life". The company is the leading provider of automotive parts in the world and has business relations with almost every world's automobile company. The company manufactures appliances, power train automation, vehicle dynamics stability, starters, alternators, spark plugs and many other things. Besides, Bosch produces industrial machinery and hand tools, and some household appliances. The Bosch Group is made up of more than 300 subsidiaries including Bosch USA.

Bosch reviews and complaints

Bosch is ranked 680 out of 2899 in Appliances and Electronics category

Area Served

Australia, USA

Payment Methods

American ExpressVISA

Compare Bosch To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

KitchenAid image
1272 reviews
1.7
Miele image
483 reviews
1.8
Whirlpool image
2450 reviews
1.6
Write a review
Do you have something to say about Bosch? What happened? What can we help you with?
Submit review Don't show this popup