Pissed Consumer - New Washer Nightmare From Bosch

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New Washer Nightmare From Bosch

Mar 21, 2008

Bosch complaint by Teri Bessler

We bought a new and vary expensive top of the line Washer and have had nothing but problems with it.

We have had the washer less then six months and have since discovered it was Damaged from the Factory to begin with. The bottom of the front load door was cracked and the Gassket was also cracked and the face plate also cracked in two places.

we have been calling Customer service since late December and still have not had good service and back order on two of the Parts. would not recomend this company at all.

First you are on hold for more then a half hour and then the time it takes to get a day when they will show up only to find the service man does not have the first part with him even after you tell them what is wrong with the Gasgett to begin with when you made the Appointment.

Second appointment he does install door Gasgett only to find out the Door is Cracked and also the Face plate so he said will order and they will call when they come in. I waited 3 weeks with no call back from Customer Service and so i called them and was on hold again for more then 30 minutes only to find out one part had been in but she knew nothing about the other. She made another appointment and the morning of the Appointment they called to say the part was damaged and they would have to make another appointment.

I was So mad and i had them call the service Man and make sure they were going to reorder Both Parts and now it has been two weeks and i called again yesterday and the parts i am told are to be here next week and then i have to make another appointment to have them installed.

Do not buy this product. Stay American. We are a vary unhappy Bosch Customer.

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Comments (1)

1. Written by skyfishintampa, on 23-06-2008 23:00

bosch is engineered in germany, but built in USA, get your facts before typing what you don't know.

i bought a bosch washer and dryer, not top of the line, and have been very happy with them both, our water bill went down and the dryer dries clothes in half the time as our old one did, which was a maytag.

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