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Contact Bosch Customer Service

Bosch Phone Numbers and Emails

Toll-Free Number:

  • (800) 944-2904
Call customer service
Send Message

Customer Service:

  • (917) 421-7209
  • (877) 267-2499
  • +497 114 004 0990

Bosch Emails:

Customer Service
German, USA
contact@bosch.com
English
dpo@bosch.com
Privacy Inquiries
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How to Contact Bosch?

Most Popular Number:

(800) 944-2904
Total calls: 436 Issues resolved: 12 Last call: Feb 13, 2025
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PissedConsumer Reporter

Bosch provides a range of Bosch customer service numbers to assist its customers with any queries they might have. To contact Bosch customer care at any time of the day, dial their toll-free number- 1-800-944-2904. Another phone number to contact Bosch tech support is to dial 1-917-421-7209. You can use another Bosch phone number to contact the support team if you are from Germany. The phone number to connect to the Bosch customer care team is +497-114-004-0990. The segregation of different Bosch contacts ensures that customers can reach the support whenever needed.

The Bosch customer service number is available 24 hours, seven days a week. This Bosch technical support allows customers to get help whenever they face problems or need to request more information about the services or products offered. One aspect to consider is the telephone charges that vary depending on your service provider and country. You can also fill out the form available on the Contact page of the company’s website. Once you submit your paper, it gets reviewed by the Bosch customer support team, and you will hear back from them within two to three business days. The company also offers the service of texting during Bosch customer service hours. You have to text BOSE, and one of the representatives will contact you to help resolve your problems.

You can contact Bosch customer service by emailing the support team. Send any queries or requests for more information about the benefits to contact@bosch.com. This Bosch customer service email address is particularly for customers who prefer the English language to communicate. However, if you are comfortable writing an email in German, elaborate your concern to kontakt@bosch.de. Once the Bosch customer care team receives the email, they thoroughly review it and reply. If you have any privacy inquiries, you can use dpo@bosch.com. While it’s a convenient way to reach the customer service team, it will take two to three working days for them to get back to you with a response.

Bosch Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Bosch Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    80% phone 20% email
  • The best phone number to call Bosch is 8009442904. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Monday and Thursday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Bosch may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.

View full overview ›
PissedConsumer Club

Contact Information

Bosch Website:

Bosch Help Center:

Corporate Office Address:

Robert Bosch GmbH
Postfach 10 60 50
Stuttgart, Stuttgart D-70049
Germany

Fax:

+4971140040999

Bosch Customer Service Reviews

1.4 / 5
Bad
Arielis Hqt
Nobody answers the phone at bosch power tool
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Several months of calling I never got to talk to a person for bosch power tools. The only way to talk to a live person is to call their appliance repair line so if you're calling to schedule a time fit them to come out and get paid to fix their product they will not answer...I didn't just call once or twice I have tried to contact them for over 4 months hours and hours on the phone waiting with out one person answering. I have been a bosch customer for over 30 yrs and if I had experienced this 30+ years ago...I would have never bought another bosch tool

Read full review
Zakariya Xrw
Coffe machine
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1.0

Coffee machine not working, poor instructions. Tried to call, nobody answered or calls didnt go through. Spent so much money to have problems.

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Guest-6145669
No e-gift card received but I submitted all information
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

We bought a year's supply of contacts which earned us a $100 gift card for Nordstrom's.
Everything worked well until time to receive the E-Gift card.
It was promised within 3 days on 9/19/2024. It has not been received as of 10/2/2024.

It is to be sent to tressvm@***.net.
Nothing has been received in our inbox, junk mail or spam folder.
Called customer service three times. It was promised to be sent to us again on 10/1/2024.

This is the 3rd try. So far, nothing has been received.

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Candidod C
VERY ANGRY & DISAPPOINTED with BOSCH
stars-rating stars-rating stars-rating stars-rating stars-rating
1.4

Awful, awful customer service. Had an ongoing problem with a high-end dishwasher, the staff was so unsympathetic and Bosch changed a part that didn't fix the issue.

I still had to pay full price for them to come out and replace parts #2 & 3. I only did this because I had invested too much in having it fixed. Jody told me she was as far up the line as I would go, imagine that. All my other appliances are SubZero and every time, they treated me with respect and compassion.

Do not ever buy Bosch, if it needs to be fixed you will be sorry. One thing is for sure, when you call all the representatives that answer sound like they just woke up and will waste your time with their lack of interest. Good luck, I will never ever buy this product again and my review will be posted everywhere possible. Thanks, Jody...

good job. Bosch should be proud of you.

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How Good is Bosch's Customer Service?

Eligh Kti
Eligh Kti
Feels Disappointed | Aug 06, 2024

They just didn't give me the easy answer

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Emmaly Fsu
Emmaly Fsu
Feels Satisfied | Jul 02, 2024

These folks were extremely helpful in identifying correct parts to fix a 20 yo appliance. The part was discontinued, but they told me the correct part number and where to find one.

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Jadelyn Caw
Jadelyn Caw
Feels Neutral | Feb 10, 2024

Moved in house 2yrs ago and didn’t know how long the existing warranty to diagnosed and fixed problem with water heater. Thanks for the customer service.

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Donaciano Dkc
Donaciano Dkc
Feels Satisfied | Mar 30, 2023

I love Bosh equipment I mainly work on ac/ heat equipment I'm also a owner of multiple Bosh equipment and my go to for replacement

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Javia Clk
Javia Clk
Feels Disappointed | Mar 22, 2023

Way too long to get a supervisor on the phone. Had to plead for an earlier appt. Now having to wait 2+ weeks for follow up appt to replace necessary parts. This is absurd, the refrigerator is not cooling properly!!!!!

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Clista Dhi
Clista Dhi
Feels Disappointed | Jan 20, 2023

I am unable to get parts and so far they have been 0 help. This has been going on for 3 weeks.

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Summary of Bosch Customer Service Calls

550 TOTAL
CALLS
04:18 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bosch?

Product/ Service Question:

  • “Stuck freezer open can’t close”
  • “I purchased a bosch 5 in 1 drill and it doesn't work. I have tried to contact bosch power tool customer service for several months with no answer. Every time I call no matter the time it only gives a recording saying call back between 7am and 7pm”
  • Having a problem with my dishwasher

Request for Information Question:

  • “Where can I purchase can not find one”
  • “Technical support”
  • “Question regarding electrode replacement in my Buderus furnace (G115WS/4)”

Shipping and Delivery Question:

  • “Haven't received my rebate”
  • “Want to know if I can get the color I want I have a black ktetchen the over the range Convection”
  • “I haven't received my credit card”

Staff Question:

  • “Complaint about service”
  • “I talked to customer service 2 times , I also emailed you specific help area for a part . Lori Ranallette”
  • “Appliance Service Plan”

Payments and Charges Question:

  • “Rebate form”
  • “Rebates”
  • “Rebate”

Return/ Replace Question:

  • “Replacement dishwasher due to defects”
  • “2 year old Bosch dishwasher mother board needs replaced”
  • “Oven temperature is incorrect”

Employment Question:

  • “Employment”
  • “To find a job application”
  • “Job box 360 radio”

Account Question:

  • “Can't get into the web site to register my new hvac for the warranty.”
  • “Watertap code showing”
  • “E24 code”

Website/ Application Question:

  • “Your stupid website”
  • “Application”
  • “Installation”

Activation/ Cancellation Question:

  • “Cancel service call”
  • “Cancel”

Other Question:

  • “Coffe machine”
  • “Ice and water dispenser”
  • “Coating on Bosch refrigerator door”

Compare Bosch Customer Service To

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